My College @ The City of Liverpool College

Student Charter

The student charter sets out the standards of service you can expect from the College and what the College expects from you.

When you are a student, we will:

  • Treat you with courtesy and respect in line with College values
  • Promote the College values of respect for others, rule of law and tolerance of differences so as to create an inclusive and respectful environment which values and celebrates individual differences.
  • Ensure that the College is a safe, healthy and supportive place to learn for everyone
  • Agree a learning programme which suits your needs and goals
  • Provide an induction into College
  • Give you information about assessments at the beginning of your course
  • Tell you about additional costs such as course materials and visits
  • Tell you how to get study support (English, maths and language support or support for a learning difficulty and/or disability)
  • Start your lessons on time
  • Provide you with personal support through reviews
  • Provide you with appropriate and impartial careers advice and guidance
  • Offer enrichment activities to help you develop your personal, social and employability skills so that you are able to become an active member of the community
  • Keep accurate records of your progress and share these with you regularly
  • Return your marked work in timescales set out in your Course Guide
  • Ask you what you think about your course and other aspects of college life
  • Tell you what we have done as a result of your comments
  • Invite you to get involved in College decision-making.

What to do if you think we are not meeting our Charter standards

The College welcomes suggestions/complaints that will help us to improve our service to students. If you can, talk to the other people involved, whether students or staff. If that doesn’t work, you should talk to your course tutor, head of school or a member of the advice and guidance team. Information about the above will be made available during your induction to College, in Course Guides and displayed in all College centres.

If you are not satisfied you can make a formal complaint through the College’s complaints procedures. Forms are available from LRCs and student services. You can expect a response to any written formal complaint within 10 days.

The complaints procedure allows you to appeal if you are not satisfied with the result. You should make every effort to sort out the issue in College before asking for external help. If you are still not satisfied, we can give you details on how to contact the relevant external bodies.

Responsibilities (Code of Conduct)

The college aims to provide a safe and supportive environment where everyone can study and work to the best of their ability. Enrolment onto a course means you have joined the college community and are expected to behave accordingly. You have agreed to this by signing the enrolment form.

We expect you to:

  • follow instructions given by a member of College staff or someone acting for the College (such as a work placement supervisor)
  • notify your tutor if your absence is longer than a week. We will assume you have left if you have been absent without explanation for 4 term time weeks.
  • keep to the Acceptable Use Policy when using college computers (available under ‘Information’ on the Student Intranet)
  • let your personal tutor know straight away if you have difficulties with your work
  • give your name and ID number to any member of staff who asks for it
  • notify your local centre office if you are absent
  • achieve the standard of work required of you
  • treat other students and staff with respect
  • hand all assignments in on time
  • attend all classes and tutorials
  • be punctual.

We will not accept:

  • Unacceptable behaviour in or around college buildings. Examples of unacceptable behaviour include insulting others, bullying, verbal abuse or rudeness, using language which offends others, fighting or other violent, threatening or dangerous behaviour
  • Action which could be seen as harassment of a fellow student or member of staff (for definition of harassment, see the Equality section in the Student Handbook)
  • Promoting or celebrating extremist views that go against the College values of inclusiveness, respect for others, tolerance and rule of law
  • Abuse, threats or rudeness to a member of staff.  These may be verbal or sent electronically, for example through Facebook
  • The use of illegal drugs or alcohol in or near college buildings
  • Damage deliberately caused to college property or seriously attempted damage to college property
  • Theft, attempted theft or unauthorised possession of any items belonging to the college or to any student, member of staff or employer
  • Breaking the rules of an awarding body, such as copying someone else’s work
  • Repeated problems with the quality of work produced or of handing it in on time, affecting your own or other students’ chances of gaining accreditation. This may be because of delays in producing work which affects a group project
  • Disruptive behaviour in classes, LRCs or other college spaces, or not following a direct instruction from a member of staff.

You have agreed to this by signing the enrolment form.