My College @ The City of Liverpool College

Complaints, Compliments & Comments

At The City of Liverpool College, we are keen to hear what students have to say – both positive and not so positive!

For us to improve, it’s important to hear about your experiences whilst studying here at the College.  All courses and services are reviewed regularly and your comments will inform future planning. If you have any positive experiences about being a student, please let us know by completing the Complaints/Compliments/Comments form and emailing it to or hand it in to any reception, Learning Resource Centre (LRC) or Advice and Guidance unit.

If you are unhappy and would like to make a complaint, in the first instance you should either speak directly with the person involved, or with your course tutor.  If, in your opinion, the matter is still not resolved, you can make a complaint using the procedure outlined below.

  • complete the Complaints/Compliments/Comments form (link below)
  • complete the form available from LRCs, Advice & Guidance and college receptions
  • email

Find out more about the Complaints/Compliments/Comments policy and procedure below:

Compliments/Complaints policy

Complaints Procedure flowchart

Complaints, Compliments and Comments advice

Compliments/Complaints/Comments/Concerns initial complaint form

Complaints Appeal form

Disabled Student Allowance (DSA) complaints procedure

Guidance on making a formal complaint

Making a complaint form

Student Complaint form