Merseyrail Services & Guidelines During Covid-19

    Merseyrail Services & Guidelines During Covid-19

    Since the start of the pandemic, we have implemented measures to reassure our passengers and increase hygiene on the network. These include:

    • Consistent, round-the-clock cleaning including overnight deep cleans using specialist microbial cleaners that kill pathogens on surfaces
    • Social distancing signage in place at our stations
    • Posters across the network advising passengers on face covering legislation
    • Utilised extensive media coverage including radio advertising, stressing the need to wear a face covering as social distancing will not always be possible at all stages of the journey
    • Increased British Transport Police presence patrolling the network challenging those not wearing a face covering and issuing £100 fines where appropriate

    As the Merseyside and Lancashire areas are now subject to local lockdown restrictions, the Government has advised that public transport is for essential journeys only, such as travelling to and from work. As your students’ journeys to and from college will be deemed essential, I am asking for your support in communicating the following key messages to them:

    • Face coverings must be worn at all times at stations or on train, unless exempt. £100 fines can be issued by British Transport Police for those breaking the rules.
    • Use contactless payments where possible, all pupils must be in possession of a valid ticket to travel.
    • Wash or sanitise hands as soon as possible before and after travel
    • Remain seated where you can
    • Maintain social distancing where possible
    • Follow advice from staff and be considerate to other passengers
    • If travelling with a bike, consider leaving it at the station rather than taking it on the train. Secure cycling storage is available at stations by visiting
    • Do not use public transport if you, or a member of your household, has COVID-19 symptoms or you have been instructed to self-isolate.

    On 7 September we also changed the current timetable, with the Ormskirk and Kirkby lines increasing from a 30-minute service to a 15-minute service, Monday to Saturday until 19:30. The rest of the network remains unchanged. Full timetables can be found on the Merseyrail website, and students are encouraged to check before they travel. This can be done by visiting, the Merseyrail Twitter account @merseyrail or by sending a message on WhatsApp on 0151 555 1111.

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