Housing/Homelessness
Housing options Liverpool:
Homelessness prevention and assessment service. Advice and information
for people who are homeless or threatened with homelessness on finding accommodation,
prevention work including mediation, negotiation with landlords, rent deposit scheme. Assessment of
priority need under the Housing Act. Service available through the Council’s One Stop Shops.
Telephone service 24 hours a day.
0800 731 6844 or careline 0151 233 3800
Housing Options
First Floor of St John’s Market
Elliot Street
St John’s Precinct
L1 1LR
https://liverpool.gov.uk/housing/
Monday to Friday 9-5pm Monday to Friday. Please arrive by 4pm to be seen that day. You can also visit any other One Stop Shop outside of the city centre to book an appointment with Housing Options.
(One stop shops and CAB)
Homeless Prevention Floating Support Liverpool
300 Upper Parliament Street, Liverpool, Toxteth, L8 7JU
T: 0151 288 8100
The Whitechapel Centre
The Whitechapel Centre is the leading homeless and housing charity for the Liverpool region. We work with people who are sleeping rough, living in hostels or struggling to manage their accommodation.
We are committed to helping people find and maintain a home and learn the life skills essential for independent living.
Langsdale Street
Liverpool
L3 8DT
Tel: 0151 207 7617
Always Room Inside: 0300 123 2041 (24 hours, please only use this number to tell us about a rough sleeper)
https://www.whitechapelcentre.co.uk/contact-us.html
Shelter:
Shelter helps millions of people every year struggling with bad housing or homelessness through our
advice, support and legal services. And we campaign to make sure that, one day, no one will have to
turn to us for help.
2nd floor, Stanley Building, 43 Hanover Street, Liverpool, L1 3DN
0344 515 1900
https://england.shelter.org.uk/housing_advice/homelessness
Hostels and day centres in your local area search on the Homeless Link site and find out how you can be referred
https://www.homeless.org.uk/search-homelessness-services
Cheshire West:
Housing options: http://www.westcheshirehomes.co.uk/Choice/Content.aspx?wkid=1
https://www.cheshirewestandchester.gov.uk/residents/housing/housing.aspx
0300 123 2442 option 1
ForHousing (E-port)
4 Civic Way
Ellesmere Port
CH65 0BE.
Sanctuary housing (Chester),
The Forum
Chester
CH1 2HS
Weaver Vale Housing Trust (Northwich and Winsford).
Wyvern House
The Drumber
Winsford
CW7 1AH
Homelessness/bond scheme:
0300 123 2442 (Option 2)
http://www.westcheshirehomes.co.uk/Choice/Content.aspx?wkid=19
Shelter:
Wirral:
https://www.wirral.gov.uk/housing/information-and-advice/housing-advice
Wirral Council – Housing Options
Conway Centre
Conway Street
Birkenhead
CH41 6AH
http://www.wirral.gov.uk/housingoptions
0151 666 5511
Crisis Skylight Merseyside
We offer education, training and support within hostels, day centres and community venues across Liverpool, St. Helens, Wirral, Sefton, Knowsley and Halton.
https://crisis.org.uk/get-help/merseyside/
T:0151 218 7000
Knowsley
https://www.knowsley.gov.uk/residents/housing
https://www.knowsley.gov.uk/residents/housing/homelessness-housing-advice/facing-homelessness
0800 694 0280
Based at Kirkby One Stop Shop
Knowsley Housing Options
River Alt Resource Centre
Woolfall Health Avenue
Knowsley
L36 3YE
United Kingdom
0800 694 0280
http://www.knowsleyhousingoptions.org/
Sefton
https://www.sefton.gov.uk/housing/single-person-homeless-and-housing-support-services.aspx
South Sefton – Housing Options Team
Ground floor, Magdalen House, Trinity Road, Bootle, L20 3NJ
Tel: 0151 934 3541
Opening Times: Monday-Thursday 10 am to 4 pm Friday 10am to 3 pm
North Sefton – Southport Housing Centre (Light for Life)
Eastbank Street Southport, PR8 1ES
Tel: 01704 501 256
Opening Times: Monday to Friday 10am to 4pm
Labre House night hub
Labre House is a night hub open from 8pm to 8am, 365 days of the year and provides a safe and warm environment for the city’s rough sleepers.
Access to the shelter means that our rough sleepers now have somewhere to go 24/7, with day care available at The Whitechapel Centre.
https://liverpool.gov.uk/housing/homeless-or-at-risk/labre-house-night-hub/
0300 123 2041
Labre House Camden St L3 8HR
Domestic abuse
Venus
Address: 215 Linacre Lane, Bootle L20 6AD
Phone: 0151 474 4744
RASA Merseyside
https://www.rasamerseyside.org/
Address: Unit 2 – 3 Stella Nova Washington Parade, Bootle L20 4TZ
Phone: 0151 558 1801
LDAS
Forced Marriage/ Advocacy/BME/Housing/ benefits/legal/counselling /freedom programme
https://liverpooldomesticabuseservice.org.uk/our-services/
Phone: 0151 263 7474 Freephone: 0800 084 2744
Open the door (Cheshire)
Self-referrals to Domestic Abuse Intervention and Prevention Services
https://www.openthedoorcheshire.org.uk/
Domestic Abuse Intervention and Prevention Team (DAIPS) (Cheshire)
If you are experiencing domestic abuse and are at risk of serious harm from intimate partners, ex-partners or family members call 0300 123 7047 option 2.
The Men’s Advice Line
They provide information, emotional support and practical advice to male victims of domestic
violence (in heterosexual or same-sex relationships).
Call freephone 0808 8010327
Monday and Wednesday 9am-8pm
Tuesday, Thursday and Friday 9am-5pm or email: info@mensadviceline.org.uk
https://mensadviceline.org.uk/
Wirral
Freedom programme, gateway programme, IDVA etc
https://www.wirral.gov.uk/health-and-social-care/adult-social-care/domestic-abuse
Family Safety Unit
666 4914
It’s never ok
Forced Marriage Unit
fmu@fco.gov.uk
Telephone: 020 7008 0151
Monday to Friday, 9am to 5pm
Out of hours: 020 7008 1500 (ask for the Global Response Centre)
https://www.gov.uk/stop-forced-marriage
Knowsley
The Knowsley IDSVA (Independent Domestic & Sexual Violence Advocates) Service supports anybody (male and female) from the age of 16 and above who has experienced domestic abuse and has been assessed as high risk of serious harm or murder from a current or ex-partner or family member.
https://www.knowsleyinfo.co.uk/categories/rape-domestic-abuse-support-services
0151 548 3333
The First Step, The Old Schoolhouse, St.John’s Road, Huyton. L36 0UX
Knowsley Domestic Violence Support Services
0151 5483333
https://www.knowsleyinfo.co.uk/
Victim care Knowsley
https://www.victimcaremerseyside.org/home/who-can-help/knowsley.aspx
Sefton
Sefton Women’s and Children’s Aid
Phone: 0151 922 8606
Other services
https://www.merseyside.police.uk/advice/advice-and-information/daa/domestic-abuse/supporthelplines/
Victim Support
0808 16 89 111 – A charity giving free and confidential help to victims of crime,
witnesses, their family and friends.
https://www.victimsupport.org.uk/
National Stalking Helpline
0808 802 0300
Provides information and guidance on the law, how to report stalking, gathering evidence, staying safe and reducing the risk.
https://www.suzylamplugh.org/Pages/Category/national-stalking-helpline
St Helens Independent Domestic Violence Advocate
01744 743 200
Advocates provide free and confidential support for both male and female victims of domestic abuse.
Mental Health
THE SWAN CENTRE
http://www.swanwomenscentre.org/
Phone: 0151 933 3292
Email: JoanMc@swanwomenscentre.org
Address: Swan Women’s Centre (Former Litherland Library) 6 Linacre Road Litherland Liverpool L21 6NH
CAMHS
Via GP referral. (Mental health, eating disorders.)
See the Website for further services. https://www.liverpoolcamhs.com/support-category/additionalproviders/
Cheshire West and Wirral
The Child and Adolescent Mental Health Service (CAMHS) has launched a new out-of-hours advice line for people living in the Cheshire and Wirral area.
Monday to Friday 5pm to 10pm
Saturday and Sunday 12pm to 8pm
01244 397644
Open door centre
We work on a membership format. If you are aged 15-30, you can become a member and then access as many of our services as you like, including Creative Therapeutic Support if you are feeling down, low, stressed or anxious, numerous different activities within music and the arts, unique training and volunteering opportunities and much more. Membership is free, with no waiting lists.
The charity by young people, for young people.
We are open Monday to Friday between 12pm and 6pm
Bloom Building, 3 Abby Close, Birkenhead, CH4 15FQ
Tel: 0151 639 4545
https://theopendoorcentre.org/
Young minds
Relate (all areas)
We’re the UK’s largest provider of relationship support, and last year we helped over two million people of all ages, backgrounds, sexual orientations and gender identities to strengthen their relationships.
Samaritans
We’re here 24 hours a day, 365 days a year.
http://www.samaritans.org/how-we-can-help-you/contact-us
Phone: 116 123
The Beacon Counselling Trust
A registered charity working with young people and adults with mild to moderate mental health issues.
Office line: 0151 226 0696
Email: admin@beaconcounsellingtrust.co.uk
Web: www.beaconcounsellingtrust.co.uk
Calm
Open 5pm – midnight, 365 days a year.
Our helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
0800 58 58 58
https://www.thecalmzone.net/help/get-help
Hospital Mental Health Liaison Teams
Our Hospital Mental Health Liaison teams offer a 24 hour service based at the three A & E departments in Liverpool and Sefton; the teams provides support for people who are identified in A & E departments as having a mental health issue as well as a physical health problem.
Hospital Mental Health Liaison team, Royal Liverpool University Hospital, Prescot Street, Liverpool, L 7 8XP Tel: 0151 706 3520
Aintree University Hospital, Longmoor Lane, Liverpool, L9 7AL Tel: 0151 529 8145
Southport General Hospital, Town Lane, Southport, PR8 6PN Tel: 01704 383 179
Wirral Mind
The Fountain Project, 90 – 92 Chester Street, Birkenhead, Merseyside, CH41 5DL
Tel: 0151 512 2200
https://www.wirralmind.org.uk/
Think Wellbeing Knowsley
Think Wellbeing offers free NHS therapy for people in Knowsley with common mental health problems like anxiety or depression, to help you change the way you feel by changing the way you think.
Whiston Primary Care Resource Centre, Old Colliery Road, Whiston, L35 3SX
Tel: 0151 290 4999
https://www.nwbh.nhs.uk/think-wellbeing-knowsley
FACE Forward
The partnership offers individuals, who are experiencing, or have experienced, mental health issues, an opportunity to participate in a wide range of FREE ‘community learning’ activities.
Barbara on 07500 818 103 or Alex on 07717 301 356
https://www.knowsleyinfo.co.uk/content/face-forward-partnership
Compass Counselling
Counselling for Asylum Seekers and Refugees
0151 237 3993
enquiries@compass-counselling.org.uk
151 Dale Street Liverpool L2 2AH
https://compasscounselling.org.uk/contact/
Think Wellbeing – Knowsley
Think Wellbeing offers free NHS therapy for people in Knowsley with common mental health problems like anxiety or depression, to help you change the way you feel by changing the way you think.
Think Wellbeing Knowsley Whiston Primary Care Resource Centre, Old Colliery Road, Whiston, L35 3SX
Tel: 0151 290 4999
https://www.nwbh.nhs.uk/think-wellbeing-knowsley
PSS
We provide over 20 different services to support you in whatever way you need us to. We have social care services and mental health services, through to services to support asylum seekers, families affected by addiction and female offenders.
No-matter who you are or where your life has taken you, we’ll listen, understand and find a way to help you reach your goals.
https://psspeople.com/help-for-professionals
0151 702 5555
GYRO- LGBTQ+ support
THE Action Youth (Trans Health Education) (YPAS)
THE* Action Youth (Trans Health Education) is a youth group that supports young people aged 12-18 years old who identify as: trans, gender questioning, or young people whose gender identity (internal sense of self) does not match with their assigned gender at birth.
36 Bolton Street, L3 5LX
Tel: 0151 702 6087
Email: gyro@ypas.org.uk
Website: www.ypas.org.uk
GYRO- LGBTQ+ Youth (YPAS)
GYRO is a youth group for young people who identify themselves as: Lesbian, Gay, Bisexual or Trans, or who are Questioning their sexuality or gender identity or identify as something other than heterosexual and cisgender (LGBTQ+).
Every Thursday 6-8pm for young people post Year 11 (16-25)
0151 707 1025 for more details or email gyro@ypas.org.uk
The GYRO drop-in groups take place at YPAS’ Liverpool city centre location:
36 Bolton Street, L3 5LX (It’s between the Adelphi Hotel and Lime Street station)
Knowsley LGBTQ service
Knowsley Youth Mutual are commissioned to deliver LGBTQ services in Knowsley. The service provides confidential, group work and one 2 one support for all young people between the ages of 11 – 19 within Knowsley who feel that they may need support or would like someone to talk to
https://www.youthmutual.co.uk/lgbtq.html
0151 443 5745 or colin.scicluna@youthmutual.co.uk
https://www.knowsleyinfo.co.uk/categories/lgbt
Sefton New Beginnings LGBTQ+ Youth Group
New Beginnings is a youth group for young people who are LGBT aged 11 – 19 years
Trans support SING Plus Centre, 53 Cambridge Road, Seaforth, Liverpool, L21 1EX
Debt and Benefits
Raise team details (benefits and debt advice team)
RAISE 286 Scotland Road, Liverpool L5 5AE
Telephone: 0151-482 2475
E-mail: admin@benefitsadviceteam.co.uk
RAISE is an independent charity which provides free, confidential, high quality advice and training around Welfare Benefits, Debt, and Money Management issues
The money advice service
Free and impartial money advice, set up by the government
https://www.moneyadviceservice.org.uk/en
0800 138 7777
Penny Smart Chester only
Debt and money advice/management service.
Phone: 01244 651210
https://www.pennysmart.org.uk/
Wirral council support
Benefits, money, debt etc.
https://www.wirral.gov.uk/benefits-and-money/money-advice
Food banks
https://northliverpool.foodbank.org.uk/
https://southliverpool.foodbank.org.uk/
https://wirral.foodbank.org.uk/
https://westcheshire.foodbank.org.uk/
Financial advice and support, Knowsley
https://www.knowsley.gov.uk/residents/benefits-and-grants/financial-advice.aspx
https://www.knowsley.gov.uk/residents/benefits-and-grants/financial-advice.aspx#local-advice-support
KHT Advice Hub KHT Advice Hub
0515 290 7000
First Ark, Lakeview, Kings Business Park, Prescot, Knowsley L34 1PJ
Citizens Advice Knowsley
Huyton – open for drop in Monday, Tuesday, Weds and Friday 9am – 3pm.
Thurs 9 – 2.30pm is drop in for money advice
Kirkby – open for drop in Mon, Weds, Thurs and Friday 9am – 3pm.
Tues drop in for money advice
Halewood – appointments only, Monday to Thursday. Call the appointment line on 0151 294 4081
Call Adviceline for telephone advice 0300 330 9008 or visit their website
https://citizensadviceknowsley.org.uk/
Centre 63
Housing and benefit advice
0151 549 1494
Old hall lane, Kirby.
CAB, general
Our main advice areas are benefits, debt, housing, immigration, health care, law and courts, work, relationships and employment.
https://www.citizensadvice.org.uk/
Stop loan sharks
0300 555 2222 – to safely report a loan shark
Other Help
SEFTON
https://sefton.gov.uk/advice-benefits/where-to-get-advice-from.aspx
Citizens advice bureau
Our main advice areas are benefits, debt, housing, immigration, health care, law and courts, work,
relationships and employment.
https://www.citizensadvice.org.uk/
Liverpool’s Early Help Directory (EHD)
Liverpool’s Early Help Directory, and Local Offer Directory, provide a wealth of information about local
services available to children, young people and families across Liverpool.
https://ehd.liverpool.gov.uk/kb5/liverpool/fsd/home.page
https://fsd.liverpool.gov.uk/kb5/liverpool/fsd/help.page
Early help
Kirkby – 0151 443 2873
Huyton – 0151 443 2882
Prescot/Whiston/Halewood – 0151 443 2879
Early Help is an early intervention/prevention service across Knowsley, we are the first point of contact for families requiring support but if you feel that a child or young person is in immediate risk of harm please contact the Multi Agency Safeguarding Hub on 0151 443 2600 Option 1 then Option 1 again, or notify the police.
Welcome to the Live Well Directory
Live Well is a directory of care and support services, activities and information covering Knowsley, Liverpool, and Wirral.
https://www.thelivewelldirectory.com/
Cheshire West And Cheshire Local Offer
https://livewell.cheshirewestandchester.gov.uk/
Wirral local offer
https://localofferwirral.org/local-services/
CAB
Our main advice areas are benefits, debt, housing, immigration, health care, law and courts, work, relationships and employment.
https://www.citizensadvice.org.uk/
Starting well (Cheshire)
https://www.startingwell.org.uk/16plus/
Knowsley services offering advice & information
https://www.knowsleyinfo.co.uk/categories/knowsley-services-offering-advice-information
Sefton
https://www.seftondirectory.com/kb5/sefton/directory/home.page
Liverpool City Council – One Stop Shops:
Information and advice about council services – all under one roof.
You can walk into any Liverpool City Council one stop shop and access a range of council services under one roof, from housing, council tax and housing benefit advice to payments and parking permits.
Broadway One Stop Shop- Norris Green Library Building, Townsend Lane, Liverpool L11 5AF
Opening Hours:-
Monday 9am -4.30pm
Tuesday 9am – 4.30pm
Wednesday 9am – 4.30pm
Thursday 10am-4.30pm
Friday 9am – 4.30pm
City Centre One Stop Shop – St Johns Precinct, Elliot Street, Liverpool L1 1LP
Opening hours: –
Monday 9am to 5.00pm
Tuesday 9am to 5.00pm
Wednesday 10am to 5.00pm
Thursday 9am to 5.00pm
Friday 9am to 5.00pm
Dingle One Stop Shop – 200 Park Road Liverpool L8 6S
Reopen Thursday 02.01.20 9am -4.30pm
Opening Hours:-
Monday 9am to 4.30pm
Tuesday 9am to 4.30pm
Wednesday 9am to 4.30pm
Thursday 10am to 4.30pm
Friday 9am to 4.30pm
Garston One Stop Shop – Garston Library, Bowden Road, Liverpool L19 1QN
Opening Hours:-
Monday 9am to 4.30pm
Tuesday 9am to 4.30pm
Wednesday 9am to 4.30pm
Thursday 10am to 4.30pm
Friday 9am to 4.30pm
Kirkdale One Stop Shop – 101 Walton Road, Liverpool, L4 4AG
Opening Hours:-
Monday 9am to 4.30pm
Tuesday 9am to 4.30pm
Wednesday 9am to 4.30pm
Thursday 10am to 4.30pm
Friday 9am to 4.30pm
Old Swan One Stop Shop 1a Derby Lane, Liverpool L13 6QA
Opening Hours:-
Monday 9am to 4.30pm
Tuesday 9am to 4.30pm
Wednesday 10am to 4.30pm
Thursday 9am to 4.30pm
Friday 9am to 4.30pm
Speke One Stop Shop – Parklands, Conleach Road, Speke Liverpool L24 0TY
Opening Hours:-
Monday 9am to 4.30pm
Tuesday 9am to 4.30pm
Wednesday 10am to 4.30pm
Thursday 9am to 4.30pm
Friday 9am to 4.30pm
Wavertree One Stop Shop, Picton Road, Liverpool L15 4LP
Opening hours: –
Monday 9am to 4.30pm
Tuesday 9am to 4.30pm
Wednesday 10am to 4.30pm
Thursday 9am to 4.30pm
Friday 9am to 4.30pm
Wirral: https://www.wirral.gov.uk/about-council/contact-us/one-stop-shops
Cheshire West: https://www.cheshirewestandchester.gov.uk/residents/contact-us/customer-service-centres/customer-service-centres.aspx
Huyton: https://www.knowsley.gov.uk/contact-us/one-stop-shops/huyton-one-stop-shop
Kirkby: https://www.knowsley.gov.uk/contact-us/one-stop-shops/kirkby-one-stop-shop
Prescot: https://www.knowsley.gov.uk/contact-us/one-stop-shops/prescot-one-stop-shop
Halewood: https://www.knowsley.gov.uk/contact-us/one-stop-shops/halewood-one-stop-shop
Sefton: https://www.seftondirectory.com/kb5/sefton/directory/service.page?id=BnBgvMySmv
Addiction
https://www.liverpoolcamhs.com/support/young-addaction/
Alcohol
http://www.drinkaware.co.uk/check-the-facts
https://www.alcoholics-anonymous.org.uk/
Drugs
Refugees and asylum seekers
Migrant help UK
Free asylum helpline (open 24/7/365): 0808 8010 503
https://www.migranthelpuk.org/Pages/Category/asylum
Red Cross – https://www.redcross.org.uk/about-us/what-we-do/how-we-support-refugees
Refugee Action – http://www.refugee-action.org.uk/our-services/help-and-advice/
Refugee council – https://www.refugeecouncil.org.uk/get-support/services/
Are you being exploited?
Fearless.org – https://www.fearless.org/en/campaigns/county-lines
Crime stoppers – 0800 555 111
Emergency support
Police – Please call 999 for emergency or 101 for non-emergency
Ambulance – 999 for emergency and 111 for NHS non-emergency advice
