Student Support and Information

Housing/Homelessness

Housing options Liverpool:

Homelessness prevention and assessment service. Advice and information
for people who are homeless or threatened with homelessness on finding accommodation,
prevention work including mediation, negotiation with landlords, rent deposit scheme. Assessment of
priority need under the Housing Act. Service available through the Council’s One Stop Shops.
Telephone service 24 hours a day.

0800 731 6844 or careline 0151 233 3800

Housing Options

First Floor of St John’s Market

Elliot Street

St John’s Precinct

L1 1LR

https://liverpool.gov.uk/housing/

Monday to Friday 9-5pm Monday to Friday. Please arrive by 4pm to be seen that day. You can also visit any other One Stop Shop outside of the city centre to book an appointment with Housing Options.

(One stop shops and CAB)

Homeless Prevention Floating Support Liverpool

300 Upper Parliament Street, Liverpool, Toxteth, L8 7JU

T: 0151 288 8100

https://www.riverside.org.uk/in-your-neighbourhood/liverpool-2/care-and-support/homeless-prevention-floating-support-liverpool/

The Whitechapel Centre

The Whitechapel Centre is the leading homeless and housing charity for the Liverpool region. We work with people who are sleeping rough, living in hostels or struggling to manage their accommodation.

We are committed to helping people find and maintain a home and learn the life skills essential for independent living.

Langsdale Street

Liverpool

L3 8DT

Tel: 0151 207 7617

Always Room Inside: 0300 123 2041 (24 hours, please only use this number to tell us about a rough sleeper)

https://www.whitechapelcentre.co.uk/contact-us.html

Shelter:

Shelter helps millions of people every year struggling with bad housing or homelessness through our
advice, support and legal services. And we campaign to make sure that, one day, no one will have to
turn to us for help.

2nd floor, Stanley Building, 43 Hanover Street, Liverpool, L1 3DN

0344 515 1900

https://england.shelter.org.uk/housing_advice/homelessness

Hostels and day centres in your local area search on the Homeless Link site and find out how you can be referred

https://www.homeless.org.uk/search-homelessness-services

Cheshire West:

Housing options: http://www.westcheshirehomes.co.uk/Choice/Content.aspx?wkid=1

https://www.cheshirewestandchester.gov.uk/residents/housing/housing.aspx

https://www.cheshirewestandchester.gov.uk/residents/housing/housing-advice-and-homelessness/housing-advice-and-homelessnes.aspx

0300 123 2442 option 1

ForHousing (E-port)

4 Civic Way

Ellesmere Port

CH65 0BE.

 

Sanctuary housing (Chester),

The Forum

Chester

CH1 2HS

Weaver Vale Housing Trust (Northwich and Winsford).

 

Wyvern House

The Drumber

Winsford

CW7 1AH

Homelessness/bond scheme:

0300 123 2442 (Option 2)

http://www.westcheshirehomes.co.uk/Choice/Content.aspx?wkid=19

Shelter:

https://www.shelter.org.uk/

Wirral:

https://www.wirral.gov.uk/housing/information-and-advice/housing-advice

Wirral Council – Housing Options

Conway Centre

Conway Street

Birkenhead

CH41 6AH

housingoptions@wirral.gov.uk

http://www.wirral.gov.uk/housingoptions

0151 666 5511

https://www.wirral.gov.uk/housing/housing-information-and-advice/housing-advice/preventing-and-dealing-homelessness

Crisis Skylight Merseyside

We offer education, training and support within hostels, day centres and community venues across Liverpool, St. Helens, Wirral, Sefton, Knowsley and Halton.

https://crisis.org.uk/get-help/merseyside/

T:0151 218 7000

E: merseyside@crisis.org.uk

Knowsley

https://www.knowsley.gov.uk/residents/housing

https://www.knowsley.gov.uk/residents/housing/homelessness-housing-advice/facing-homelessness

0800 694 0280

Based at Kirkby One Stop Shop

Knowsley Housing Options

River Alt Resource Centre

Woolfall Health Avenue

Knowsley

L36 3YE

United Kingdom

0800 694 0280

http://www.knowsleyhousingoptions.org/

Sefton

https://www.sefton.gov.uk/housing/single-person-homeless-and-housing-support-services.aspx

South Sefton – Housing Options Team

Ground floor, Magdalen House, Trinity Road, Bootle, L20 3NJ

Tel: 0151 934 3541

Opening Times: Monday-Thursday 10 am to 4 pm Friday 10am to 3 pm

North Sefton – Southport Housing Centre (Light for Life)

Eastbank Street Southport, PR8 1ES

Tel: 01704 501 256

Opening Times: Monday to Friday 10am to 4pm

Labre House night hub

Labre House is a night hub open from 8pm to 8am, 365 days of the year and provides a safe and warm environment for the city’s rough sleepers.

Access to the shelter means that our rough sleepers now have somewhere to go 24/7, with day care available at The Whitechapel Centre.

https://liverpool.gov.uk/housing/homeless-or-at-risk/labre-house-night-hub/

0300 123 2041

Labre House Camden St L3 8HR

https://www.whitechapelcentre.co.uk/

Domestic abuse

Venus

https://www.venuscharity.org/

Address: 215 Linacre Lane, Bootle L20 6AD

Phone: 0151 474 4744

RASA Merseyside

https://www.rasamerseyside.org/
Address: Unit 2 – 3 Stella Nova Washington Parade, Bootle L20 4TZ
Phone: 0151 558 1801

LDAS

Forced Marriage/ Advocacy/BME/Housing/ benefits/legal/counselling /freedom programme
https://liverpooldomesticabuseservice.org.uk/our-services/
Phone: 0151 263 7474 Freephone: 0800 084 2744

Open the door (Cheshire)

Self-referrals to Domestic Abuse Intervention and Prevention Services

https://www.openthedoorcheshire.org.uk/

Domestic Abuse Intervention and Prevention Team (DAIPS) (Cheshire)

If you are experiencing domestic abuse and are at risk of serious harm from intimate partners, ex-partners or family members call 0300 123 7047 option 2.

The Men’s Advice Line

They provide information, emotional support and practical advice to male victims of domestic
violence (in heterosexual or same-sex relationships).

Call freephone 0808 8010327

Monday and Wednesday 9am-8pm

Tuesday, Thursday and Friday 9am-5pm or email: info@mensadviceline.org.uk

https://mensadviceline.org.uk/

Wirral

Freedom programme, gateway programme, IDVA etc

https://www.wirral.gov.uk/health-and-social-care/adult-social-care/domestic-abuse

Family Safety Unit

666 4914

It’s never ok

https://itsneverokwirral.org/

Forced Marriage Unit

fmu@fco.gov.uk
Telephone: 020 7008 0151
Monday to Friday, 9am to 5pm
Out of hours: 020 7008 1500 (ask for the Global Response Centre)

https://www.gov.uk/stop-forced-marriage

Knowsley

The Knowsley IDSVA (Independent Domestic & Sexual Violence Advocates) Service supports anybody (male and female) from the age of 16 and above who has experienced domestic abuse and has been assessed as high risk of serious harm or murder from a current or ex-partner or family member.

https://www.knowsleyinfo.co.uk/categories/rape-domestic-abuse-support-services

0151 548 3333

enquiries@thefirststep.org.uk

The First Step, The Old Schoolhouse, St.John’s Road, Huyton. L36 0UX

Knowsley Domestic Violence Support Services

0151 5483333

angela.cholet@kdvss.org.uk

https://www.knowsleyinfo.co.uk/

Victim care Knowsley

https://www.victimcaremerseyside.org/home/who-can-help/knowsley.aspx

Sefton

Sefton Women’s and Children’s Aid

https://www.swaca.com/

Phone: 0151 922 8606

Other services

https://www.merseyside.police.uk/advice/advice-and-information/daa/domestic-abuse/supporthelplines/

Victim Support

0808 16 89 111 – A charity giving free and confidential help to victims of crime,
witnesses, their family and friends.

https://www.victimsupport.org.uk/

National Stalking Helpline

0808 802 0300

Provides information and guidance on the law, how to report stalking, gathering evidence, staying safe and reducing the risk.

https://www.suzylamplugh.org/Pages/Category/national-stalking-helpline

St Helens Independent Domestic Violence Advocate

01744 743 200

Advocates provide free and confidential support for both male and female victims of domestic abuse.

Mental Health

THE SWAN CENTRE

http://www.swanwomenscentre.org/

Phone: 0151 933 3292

Email: JoanMc@swanwomenscentre.org

Address: Swan Women’s Centre (Former Litherland Library) 6 Linacre Road Litherland Liverpool L21 6NH

CAMHS

Via GP referral. (Mental health, eating disorders.)
See the Website for further services. https://www.liverpoolcamhs.com/support-category/additionalproviders/

Cheshire West and Wirral

The Child and Adolescent Mental Health Service (CAMHS) has launched a new out-of-hours advice line for people living in the Cheshire and Wirral area.

Monday to Friday 5pm to 10pm

Saturday and Sunday 12pm to 8pm

01244 397644

Open door centre

We work on a membership format. If you are aged 15-30, you can become a member and then access as many of our services as you like, including Creative Therapeutic Support if you are feeling down, low, stressed or anxious, numerous different activities within music and the arts, unique training and volunteering opportunities and much more. Membership is free, with no waiting lists.

The charity by young people, for young people.

We are open Monday to Friday between 12pm and 6pm

Bloom Building, 3 Abby Close, Birkenhead, CH4 15FQ

Tel: 0151 639 4545

https://theopendoorcentre.org/

Young minds

https://youngminds.org.uk

Relate (all areas)

https://www.relate.org.uk/

We’re the UK’s largest provider of relationship support, and last year we helped over two million people of all ages, backgrounds, sexual orientations and gender identities to strengthen their relationships.

Samaritans

We’re here 24 hours a day, 365 days a year.

http://www.samaritans.org/how-we-can-help-you/contact-us

Phone: 116 123

The Beacon Counselling Trust

A registered charity working with young people and adults with mild to moderate mental health issues.

Office line: 0151 226 0696

Email: admin@beaconcounsellingtrust.co.uk

Web: www.beaconcounsellingtrust.co.uk

Calm

Open 5pm – midnight, 365 days a year.

Our helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

0800 58 58 58

https://www.thecalmzone.net/help/get-help

Hospital Mental Health Liaison Teams

Our Hospital Mental Health Liaison teams offer a 24 hour service based at the three A & E departments in Liverpool and Sefton; the teams provides support for people who are identified in A & E departments as having a mental health issue as well as a physical health problem.

Hospital Mental Health Liaison team, Royal Liverpool University Hospital, Prescot Street, Liverpool, L 7 8XP Tel: 0151 706 3520

Aintree University Hospital, Longmoor Lane, Liverpool, L9 7AL Tel: 0151 529 8145

Southport General Hospital, Town Lane, Southport, PR8 6PN Tel: 01704 383 179

Wirral Mind

The Fountain Project, 90 – 92 Chester Street, Birkenhead, Merseyside, CH41 5DL

Tel: 0151 512 2200

https://www.wirralmind.org.uk/

Think Wellbeing Knowsley

Think Wellbeing offers free NHS therapy for people in Knowsley with common mental health problems like anxiety or depression, to help you change the way you feel by changing the way you think.

Whiston Primary Care Resource Centre, Old Colliery Road, Whiston, L35 3SX

Tel: 0151 290 4999

https://www.nwbh.nhs.uk/think-wellbeing-knowsley

FACE Forward

The partnership offers individuals, who are experiencing, or have experienced, mental health issues, an opportunity to participate in a wide range of FREE ‘community learning’ activities.

Barbara on 07500 818 103 or Alex on 07717 301 356

https://www.knowsleyinfo.co.uk/content/face-forward-partnership

Compass Counselling

Counselling for Asylum Seekers and Refugees

0151 237 3993

enquiries@compass-counselling.org.uk

151 Dale Street Liverpool L2 2AH

https://compasscounselling.org.uk/contact/

Think Wellbeing – Knowsley

Think Wellbeing offers free NHS therapy for people in Knowsley with common mental health problems like anxiety or depression, to help you change the way you feel by changing the way you think.

Think Wellbeing Knowsley Whiston Primary Care Resource Centre, Old Colliery Road, Whiston, L35 3SX

Tel: 0151 290 4999

https://www.nwbh.nhs.uk/think-wellbeing-knowsley

PSS

We provide over 20 different services to support you in whatever way you need us to. We have social care services and mental health services, through to services to support asylum seekers, families affected by addiction and female offenders.

No-matter who you are or where your life has taken you, we’ll listen, understand and find a way to help you reach your goals.

https://psspeople.com/

https://psspeople.com/help-for-professionals

0151 702 5555

GYRO- LGBTQ+ support

THE Action Youth (Trans Health Education) (YPAS)

THE* Action Youth (Trans Health Education) is a youth group that supports young people aged 12-18 years old who identify as: trans, gender questioning, or young people whose gender identity (internal sense of self) does not match with their assigned gender at birth.

36 Bolton Street, L3 5LX

Tel: 0151 702 6087
Email: gyro@ypas.org.uk
Website: www.ypas.org.uk

GYRO- LGBTQ+ Youth (YPAS)

GYRO is a youth group for young people who identify themselves as: Lesbian, Gay, Bisexual or Trans, or who are Questioning their sexuality or gender identity or identify as something other than heterosexual and cisgender (LGBTQ+).

Every Thursday 6-8pm for young people post Year 11 (16-25)

0151 707 1025 for more details or email gyro@ypas.org.uk

The GYRO drop-in groups take place at YPAS’ Liverpool city centre location:

36 Bolton Street, L3 5LX (It’s between the Adelphi Hotel and Lime Street station)

Knowsley LGBTQ service

Knowsley Youth Mutual are commissioned to deliver LGBTQ services in Knowsley. The service provides confidential, group work and one 2 one support for all young people between the ages of 11 – 19 within Knowsley who feel that they may need support or would like someone to talk to

https://www.youthmutual.co.uk/lgbtq.html

0151 443 5745 or colin.scicluna@youthmutual.co.uk

https://www.knowsleyinfo.co.uk/categories/lgbt

Sefton New Beginnings LGBTQ+ Youth Group

New Beginnings is a youth group for young people who are LGBT aged 11 – 19 years

new.beginnings@sefton.gov.uk

Trans support SING Plus Centre, 53 Cambridge Road, Seaforth, Liverpool, L21 1EX

https://merseysideintrust.org/

Debt and Benefits

Raise team details (benefits and debt advice team)

RAISE 286 Scotland Road, Liverpool L5 5AE

Telephone: 0151-482 2475

E-mail: admin@benefitsadviceteam.co.uk

RAISE is an independent charity which provides free, confidential, high quality advice and training around Welfare Benefits, Debt, and Money Management issues

The money advice service

Free and impartial money advice, set up by the government
https://www.moneyadviceservice.org.uk/en

0800 138 7777

Penny Smart Chester only

Debt and money advice/management service.

Phone: 01244 651210

enquiries@pennysmart.org.uk

https://www.pennysmart.org.uk/

Wirral council support

Benefits, money, debt etc.

https://www.wirral.gov.uk/benefits-and-money/money-advice

Food banks

https://northliverpool.foodbank.org.uk/

https://southliverpool.foodbank.org.uk/

https://wirral.foodbank.org.uk/

https://westcheshire.foodbank.org.uk/

Financial advice and support, Knowsley

https://www.knowsley.gov.uk/residents/benefits-and-grants/financial-advice.aspx

https://www.knowsley.gov.uk/residents/benefits-and-grants/financial-advice.aspx#local-advice-support

KHT Advice Hub KHT Advice Hub

0515 290 7000

First Ark, Lakeview, Kings Business Park, Prescot, Knowsley L34 1PJ

Citizens Advice Knowsley

Huyton – open for drop in Monday, Tuesday, Weds and Friday 9am – 3pm.

Thurs 9 – 2.30pm is drop in for money advice

Kirkby – open for drop in Mon, Weds, Thurs and Friday 9am – 3pm.

Tues drop in for money advice

Halewood – appointments only, Monday to Thursday. Call the appointment line on 0151 294 4081

Call Adviceline for telephone advice 0300 330 9008 or visit their website

https://citizensadviceknowsley.org.uk/

Centre 63

Housing and benefit advice

0151 549 1494

Old hall lane, Kirby.

CAB, general

Our main advice areas are benefits, debt, housing, immigration, health care, law and courts, work, relationships and employment.

https://www.citizensadvice.org.uk/

Stop loan sharks

0300 555 2222 – to safely report a loan shark

https://www.stoploansharks.co.uk/

Other Help

SEFTON

https://sefton.gov.uk/advice-benefits/where-to-get-advice-from.aspx

Citizens advice bureau

Our main advice areas are benefits, debt, housing, immigration, health care, law and courts, work,
relationships and employment.

https://www.citizensadvice.org.uk/

Liverpool’s Early Help Directory (EHD)

Liverpool’s Early Help Directory, and Local Offer Directory, provide a wealth of information about local
services available to children, young people and families across Liverpool.

https://ehd.liverpool.gov.uk/kb5/liverpool/fsd/home.page

https://fsd.liverpool.gov.uk/kb5/liverpool/fsd/help.page

Early help

Kirkby – 0151 443 2873

Huyton – 0151 443 2882

Prescot/Whiston/Halewood – 0151 443 2879

eht@knowsley.gcsx.gov.uk

Early Help is an early intervention/prevention service across Knowsley, we are the first point of contact for families requiring support but if you feel that a child or young person is in immediate risk of harm please contact the Multi Agency Safeguarding Hub on 0151 443 2600 Option 1 then Option 1 again, or notify the police.

Welcome to the Live Well Directory

Live Well is a directory of care and support services, activities and information covering Knowsley, Liverpool, and Wirral.

https://www.thelivewelldirectory.com/

Cheshire West And Cheshire Local Offer

https://livewell.cheshirewestandchester.gov.uk/

Wirral local offer

https://localofferwirral.org/local-services/

CAB

Our main advice areas are benefits, debt, housing, immigration, health care, law and courts, work, relationships and employment.

https://www.citizensadvice.org.uk/

Starting well (Cheshire)

https://www.startingwell.org.uk/16plus/

Knowsley services offering advice & information

https://www.knowsleyinfo.co.uk/categories/knowsley-services-offering-advice-information

Sefton

https://www.seftondirectory.com/kb5/sefton/directory/home.page

Liverpool City Council – One Stop Shops:

Information and advice about council services – all under one roof.

You can walk into any Liverpool City Council one stop shop and access a range of council services under one roof, from housing, council tax and housing benefit advice to payments and parking permits.

Broadway One Stop Shop- Norris Green Library Building, Townsend Lane, Liverpool L11 5AF

Opening Hours:-

Monday 9am -4.30pm

Tuesday 9am – 4.30pm

Wednesday 9am – 4.30pm

Thursday 10am-4.30pm

Friday 9am – 4.30pm

City Centre One Stop Shop – St Johns Precinct, Elliot Street, Liverpool L1 1LP

Opening hours: –

Monday 9am to 5.00pm

Tuesday 9am to 5.00pm

Wednesday 10am to 5.00pm

Thursday 9am to 5.00pm

Friday 9am to 5.00pm

Dingle One Stop Shop – 200 Park Road Liverpool L8 6S

Reopen Thursday 02.01.20 9am -4.30pm

Opening Hours:-

Monday 9am to 4.30pm

Tuesday 9am to 4.30pm

Wednesday 9am to 4.30pm

Thursday 10am to 4.30pm

Friday 9am to 4.30pm

Garston One Stop Shop – Garston Library, Bowden Road, Liverpool L19 1QN

Opening Hours:-

Monday 9am to 4.30pm

Tuesday 9am to 4.30pm

Wednesday 9am to 4.30pm

Thursday 10am to 4.30pm

Friday 9am to 4.30pm

Kirkdale One Stop Shop – 101 Walton Road, Liverpool, L4 4AG

Opening Hours:-

Monday 9am to 4.30pm

Tuesday 9am to 4.30pm

Wednesday 9am to 4.30pm

Thursday 10am to 4.30pm

Friday 9am to 4.30pm

Old Swan One Stop Shop 1a Derby Lane, Liverpool L13 6QA

Opening Hours:-

Monday 9am to 4.30pm

Tuesday 9am to 4.30pm

Wednesday 10am to 4.30pm

Thursday 9am to 4.30pm

Friday 9am to 4.30pm

Speke One Stop Shop – Parklands, Conleach Road, Speke Liverpool L24 0TY

Opening Hours:-

Monday 9am to 4.30pm

Tuesday 9am to 4.30pm

Wednesday 10am to 4.30pm

Thursday 9am to 4.30pm

Friday 9am to 4.30pm

Wavertree One Stop Shop, Picton Road, Liverpool L15 4LP

Opening hours: –

Monday 9am to 4.30pm

Tuesday 9am to 4.30pm

Wednesday 10am to 4.30pm

Thursday 9am to 4.30pm

Friday 9am to 4.30pm

Wirral: https://www.wirral.gov.uk/about-council/contact-us/one-stop-shops

Cheshire West: https://www.cheshirewestandchester.gov.uk/residents/contact-us/customer-service-centres/customer-service-centres.aspx

Huyton: https://www.knowsley.gov.uk/contact-us/one-stop-shops/huyton-one-stop-shop

Kirkby: https://www.knowsley.gov.uk/contact-us/one-stop-shops/kirkby-one-stop-shop

Prescot: https://www.knowsley.gov.uk/contact-us/one-stop-shops/prescot-one-stop-shop

Halewood: https://www.knowsley.gov.uk/contact-us/one-stop-shops/halewood-one-stop-shop

Sefton: https://www.seftondirectory.com/kb5/sefton/directory/service.page?id=BnBgvMySmv

Addiction

https://www.liverpoolcamhs.com/support/young-addaction/

Alcohol

http://www.drinkaware.co.uk/check-the-facts
https://www.alcoholics-anonymous.org.uk/

Drugs

http://www.talktofrank.com/

Refugees and asylum seekers

Migrant help UK

Free asylum helpline (open 24/7/365): 0808 8010 503
https://www.migranthelpuk.org/Pages/Category/asylum

Red Crosshttps://www.redcross.org.uk/about-us/what-we-do/how-we-support-refugees
Refugee Action http://www.refugee-action.org.uk/our-services/help-and-advice/
Refugee councilhttps://www.refugeecouncil.org.uk/get-support/services/

Are you being exploited?

Fearless.orghttps://www.fearless.org/en/campaigns/county-lines
Crime stoppers – 0800 555 111

Emergency support

Police – Please call 999 for emergency or 101 for non-emergency
Ambulance – 999 for emergency and 111 for NHS non-emergency advice

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