Complaints, Compliments & Comments

At The City of Liverpool College, we are keen to hear what students have to say – both positive and not so positive!

For us to improve, it’s important to hear about your experiences whilst studying here at the College.  All courses and services are reviewed regularly and your comments will inform future planning. If you have any positive experiences about being a student, please let us know by completing the Complaints/Compliments/Comments form and emailing it to or hand it in to any reception, Learning Resource Centre (LRC) or Advice and Guidance unit.

How do I make a complaint?

If you are unhappy and would like to make a complaint, in the first instance you should either speak directly with the person involved, or with your course tutor.  If, in your opinion, the matter is still not resolved, you can make a complaint using the procedure outlined below.

  • complete the Complaints/Compliments/Comments form (link below)
  • complete the form available from LRCs, Advice & Guidance and college receptions
  • email

Complaints Policy & Procedure Downloads


Formal Complains Process Flowchart 319.79 KB 1074 downloads


Complaints Appeal Form 34.11 KB 822 downloads


Student Complaints Form 61.88 KB 903 downloads

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